What We Bring to The Table

Dynamix is a full service telephony and network design, installation and management company. We customize our solutions to meet your requirements. Our solutions are designed to be as simple as possible but as sophisticated as is necessary to provide you with the competitive tools you need to move your business forward.

The Dynamix Mantra: Listen – Research – Propose – Deliver

Specialized Areas

• Infrastructure
• Colocation
• Disaster Recover
• Help Desk Services
• Telephony
• Call Center

The Dynamix Approach

Dynamix provides consultation services to our customers tailored to suit our customer's requirements.

Dynamix's 5-Phase Waterfall Approach

Discovery

• Familiarize ourselves with your current operations and existing infrastructure if any
• Understand your business goals
• Perform a detailed analysis of your call-flow and work-flow
• Identify all strengths and weaknesses
• Interact key personnel who will be affected by the change
• Provide high level cost estimate
• Receive concurrence to proceed to next phase

Develop Plan

• Review findings from Discovery phase
• Identify key features needed to be successful
• Determine hardware, software and network requirements
• Perform an ROI (Return On Investment)
• Prepare a recommendation
• Provide detailed cost estimate
• Receive concurrence to proceed to next phase

Recommendation

• Deliver recommendation
• Provide demonstration of proposed solution
• Receive concurrence to proceed to next phase

Implementation Assistance

• IP Phone configuration
• LAN/Router recommendations
• Extension/Agent set-up
• ACD and Auto Attendant Configuration
• Telecom Service Provider Cut-over
• User Training

Post Implementation

• Follow up review
• Ongoing customer support
• Ongoing user training